30 days to decide
Tell us within 30 days of receiving your goods if you would like to return all or part of your order. You do not need to give a reason.
GOOD TO KNOW
Returns & withdrawal
Not quite right? You have 30 days from receiving your goods to let us know you would like to return them.
Return labels: no more than €5
We can provide the return labels you need on request. If you use them, you pay no more than €5 in total per return, even if several parcels or labels are needed. If the actual direct return shipping costs are lower, we charge only that amount. Your contribution is deducted from your refund.
Arrange your own return
You can also arrange and pay for return shipping yourself. We will provide the correct return address for your item.
Return your order in three steps
- Contact us: Send us your order number and the items you would like to return. Use the contact form, email or the online withdrawal form.
- Choose your shipping method: Tell us whether you would like to use our return labels or arrange shipping yourself. Our labels cost no more than €5 in total per return; if the actual costs are lower, you pay the lower amount. We will send you the correct return address and shipping information.
- Send the goods back: Pack all parts securely and keep your proof of postage. You have 14 days after declaring your withdrawal to dispatch the goods.
What else you need to know
How will I receive my refund?
If you withdraw from the contract, we will refund you using your original payment method without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide proof of dispatch, whichever happens first.
How should I pack my return?
Pack the item and all its parts carefully to protect them during transport. Use the original packaging where possible; it is not a requirement for exercising your statutory right of withdrawal. Please keep your proof of postage.
Does the contribution also apply to defective or incorrect items?
No. If your item is defective, damaged or incorrect, please contact us with your order number. We will arrange a free return or replacement in agreement with you. The contribution for our return labels does not apply in this case. Your statutory warranty rights are unaffected.
Do I need to wait for approval?
No. Prior approval is not required to exercise your right of withdrawal. A clear notice sent within the deadline is sufficient. Contacting us helps us provide a label or the correct return address. The 30-day period extends the statutory withdrawal period; your statutory rights are unaffected.
Withdrawal policy
Information on the right of withdrawal
Consumers have a statutory right of withdrawal. We voluntarily extend the statutory withdrawal period to a total of 30 days. The following terms also apply to the extended period. This extension does not restrict your statutory rights.
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days:
- for a single delivery, from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the goods;
- for multiple goods ordered in a single order and delivered separately, from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the last item;
- for goods delivered in several consignments or parts, from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the last consignment or part.
To exercise your right of withdrawal, you must inform us:
Fabio Fedele, trading as Nestful
Paprikastraße 67
70619 Stuttgart
Germany
Telephone: +49 176 82224817
Email: info@nestful.de
of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not mandatory.
You can also exercise your right of withdrawal online using our “Withdraw from contract” function. If you use this online function, we will send you an acknowledgement of receipt by email without delay, including the content of your withdrawal statement and the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than 14 days from the day on which we receive your notification of withdrawal from this contract. This excludes supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us.
We will make the reimbursement using the same means of payment you used for the original transaction, unless we have expressly agreed otherwise with you. In any event, you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we or a recipient authorised by us have received the goods back, or until you have supplied evidence that you have sent the goods back, whichever is earlier.
Returning the goods
You must send back or hand over the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods back before the 14-day period expires.
We will provide the designated returns address by email on request. Please contact us at info@nestful.de. The return must be sent to the recipient designated by us and authorised to receive it.
Requesting the returns address and obtaining prior confirmation from us are not conditions for a valid declaration of withdrawal. You will not be held responsible for delays in returning the goods caused by our failure to provide the returns address promptly.
Return shipping costs
You bear the direct cost of returning the goods.
On request, we will provide a return shipping label or the return shipping labels required.
If you use the return shipping labels we provide, your contribution to the costs is a single total charge of €5.00 per return. This also applies if several parcels or labels are required for that return. We cover any costs of the labels we provide above this amount. If the actual direct return shipping costs are less than €5.00, we charge only the lower amount.
If you use the labels provided, your contribution will be deducted from the amount to be refunded. We do not charge any additional handling or restocking fee.
Use of our return shipping labels is voluntary. You may also arrange to send the goods to the returns address provided yourself. In that case, you bear the costs charged by your chosen carrier and no contribution for our labels is payable.
Diminished value
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly tailored to the consumer’s personal needs.
Defective or incorrectly supplied goods
Your statutory rights concerning defective goods exist independently of the right of withdrawal. In the case of a justified complaint concerning defective or incorrectly supplied goods, we bear the necessary return shipping costs that we are legally required to cover. The €5.00 contribution described above does not apply in these cases.
Please contact us at info@nestful.de to arrange the handling of your complaint. This information does not restrict your statutory rights.
Model withdrawal form
If you wish to withdraw from the contract, please complete and return this form.
To:
Fabio Fedele, trading as Nestful
Paprikastraße 67
70619 Stuttgart
Germany
Email: info@nestful.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / the provision of the following service (*):
__________________________________________________
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Ordered on (*) / received on (*):
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Name of consumer(s):
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Address of consumer(s):
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__________________________________________________
Signature of consumer(s) (only if this form is submitted on paper):
__________________________________________________
Date:
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(*) Delete as appropriate.