GOOD TO KNOW

Shipping & delivery

Your new furniture, delivered to your door. Find information about delivery times, shipping costs and the countries we deliver to.

3–5 working days

The usual delivery time is 3–5 working days after payment is received. Any different delivery times are stated on the product page.

Free delivery

We deliver to Germany, Austria and the Netherlands free of charge, with no minimum order value.

Other European destinations on request

Would you like to order from another European country? Contact us before purchasing. We will check delivery options, costs and delivery times for your address.

How your order reaches you

  1. Order: Choose your furniture and complete your purchase. You will receive your order confirmation by email.
  2. Dispatch: Once your order is on its way, you will receive a shipping confirmation with tracking details where available.
  3. Arrival: The usual delivery time of 3–5 working days includes processing and transport. There is no additional processing period.

Delivery FAQs

What counts as a working day?

For delivery times, working days are Monday to Friday, excluding public holidays. When paying by bank transfer in advance, the delivery period starts after payment is received.

Can my order arrive in several parcels?

Depending on the items, your order may arrive in several parcels or separate deliveries. Please check your shipping confirmation and the available tracking numbers. If anything is missing, contact us with your order number.

My delivery has not arrived. What can I do?

First, check the tracking details in your shipping confirmation. If the stated delivery period has passed or the status is unclear, contact us. We will look into the shipment for you.

An item arrived damaged or the wrong item was delivered.

Please contact us with your order number and a short description. Photos of the item and packaging help us resolve the issue. If an item is defective, damaged or incorrect, we will arrange a free return or replacement in agreement with you. Your statutory rights are unaffected.